Refund policy

## Returns & Refund Policy *Last updated: June 18, 2026* At **Lorenzo Pagani**, we want you to love your purchase. If you're not completely satisfied, we're here to help. ### Return Window You have **30 days** from the date of delivery to request a return. ### Eligibility To be eligible for a return, your item must be: - Unused and in the same condition you received it - In the original packaging ### How to Return 1. Email us at [greniervalerie1@outlook.com](mailto:greniervalerie1@outlook.com) with your order number and reason for return 2. We'll send you a return shipping label within 1–2 business days 3. Ship the item back using the provided label 4. Once received and inspected, we'll process your refund within **5–7 business days** ### Refund Method Refunds are issued to your original payment method. ### Non-Returnable Items - Items marked as **Final Sale** - Items that are used, damaged, or missing original packaging ### Our Guarantee 30-day money-back guarantee on all timepieces. ### Questions? Contact us at [greniervalerie1@outlook.com](mailto:greniervalerie1@outlook.com) — we typically respond within 24 hours.