Client Services
Private, up-to-date order information in one place.
Order lookup
Use your order number or tracking reference together with the email used at checkout.
My Cart
Your Cart Is Empty
Continue shoppingLorenzo Pagani
Secure self-service · Available anytime
How can we assist?
Track an order securely or explore client care.
Secure verification protects your order details.
Enter one reference and the email used at checkout. This protects your order information.
Shipping: Lorenzo Pagani currently includes free worldwide shipping with every order.
Delivery: Timing varies by destination. When shipment details are available, the verified status and tracking reference appear under .
No movement yet? Tracking details can take time to show a first update. Open the Lorenzo Pagani tracking page for the latest verified order progress. If the status remains unchanged, send the details to our care team.
Orders are covered by a 30-day return window. Eligibility, condition requirements and refund handling follow the current Returns & Refunds policy.
Final Sale: return eligibility can differ under the current policy. Please let our care team confirm your specific order before sending anything back.
For the fastest help, include your order number and the email used at checkout. Our team will reply with the correct next step.
Each Lorenzo Pagani timepiece includes a 2-year movement warranty for eligible craftsmanship or internal-performance defects.
Send your order number and a short description through the care form. The team will review the case and reply by email.
Tell us what happened. A member of the Lorenzo Pagani team will reply to your email.
Open the full contact page